Wedding Cakes and Celebration Cakes for Special Occasions in and around West Yorkshire
1. The Contract ... (Cake Details/Order Form)
The contract (the agreement of the cake order) shall be between the person requesting/ordering the cake (the client) and Dream Cake Designs by Dianne, and remains so regardless of who is making the payment/purchasing the cake/collecting the cake. An order confirmation (email) will be sent to the client usually within 48 hours following the deposit payment (weekends and bank holidays not included). Should the order confirmation not match the order request, the client must inform Dream Cake Designs by Dianne within 48 hours (weekends and bank holidays not included) otherwise it will be assumed that the order details have been accepted and approved and the order will be carried out as specified on the CAKE DETAILS/ORDER FORM .
All cake orders are accepted on the basis that these Terms and Conditions have been read and understood and that all parties (including any relevant third parties) concerned are in agreement with them.
PLEASE NOTE:~ No correspondance will be entered into with any third party person.
Any changes made by you (the client) to the order/design once it has been agreed should be confirmed in writing to DCD no later than (14) days prior to the event date. Email is acceptable.
Any changes made less than (14) days prior to the event date cannot be guaranteed and may incur an additional cost to be determined at the time of change.
Any work already carried out which as a result of any changes to design is no longer required, may still be chargeable.
2. Save the Date Payment (Date Reservation) & Subsequent Payments ...
The following payment schedule is in place as of January 31st 2015: and is subject to change without notice.
Celebration Cakes ...
A £25 Save the Date Payment is required for ALL celebration cakes ... the balance can be paid via PayPal, BACS or cash on collection by arrangement.
All cake orders up to the value of £60 will require payment in full at the time of booking.
All cakes ordered less than 10 days prior to the EVENT will require payment in full at the time of booking.
A date will not be held without a Save the Date Payment ~ should a Save the Date Payment not be received the date will remain available for other enquiries.
Wedding Cakes ...
A £50 Save the Date Payment is required for ALL WEDDING CAKES ... the balance can be paid via BACS, cheque or cash by arrangement.
• Subsequent Payment - 12 weeks prior to the Wedding a payment of approx. 1/3rd of the remaining cost of the cake will be required.
• Final Payment – full cleared payment including any delivery and set up and hire costs will be required no less than 2 weeks prior to the EVENT.
If any payment has not been received by the agreed date, DCD reserve the right to postpone work until payment is received or may cancel the order and retain any monies already paid to cover cost of materials purchased and any work already carried out.
No cake will be released until payment has been made in full.
3. Cancellation or Postponement ... (refund policy)
By you the client
We understand that sometimes situations arise which are beyond your/our control. If for any reason you need to postpone or change your event date, please contact DCD immediately as your new date may or may not be available.
If you need to cancel your order entirely any refunds (EXCLUDING DATE RESERVATION PAYMENTS) are made at the discretion of DCD.
By Us (DCD)
We reserve the right to cancel the order at any time due to personal injury, emergency and other circumstances which are beyond our control. We will however, do our utmost to secure another suitably skilled cake decorator and with your consent will release all monies and designs to said cake decorator, or refund in full any monies already paid.
In the unlikely event that Dream Cake Designs is unable to supply you with your cake a full refund will be given but no further compensation will be available.
4. Delivery & Set Up ... (Wedding Cakes only)
Please advise at the time of booking if you require this additional service.
Delivery and set up to venues within 10 miles of wf94tf ~ £25
Delivery and set up to venues further afield is £25 plus *additonal mileage costs (Wedding Cakes only)
The delivery cost will be added to the final balance.
Delivery can be arranged for Celebration Cakes (base cost £10 ~ plus mileage charged at £1.50 per mile one way ( 0.75p per mile round trip).
5. General Provisions ...
a. All work shall be completed in a professional manner, and to the standard set and maintained by DCD.
b. In the event that the Client shall fail to pay any installment payment due, DCD may cease work without breach, pending payment or resolution of dispute.
c. DCD will take photographs of its cakes and may order copies of pictures from your photographer.
We reserve the right to use any photographs for our own reference or for display and/or promotion without compensation to you.
6. Compliments & Complaints ...
Dream Cake Designs by Dianne is a home based professional cake making business with full product liability insurance, certificates and registrations which are available to view by request. I work very hard to deliver full customer satisfaction and every care is taken to make sure that the cakes provided are of a high quality and decorated to a professional standard. I have many customers who are very happy to leave feedback which can be viewed on my FB page, website or FreeIndex website. I really appreciate feedback as this is helpful to customers who may not already have ordered a celebration cake from Dream Cakes.
If you feel that you have reason to make a complaint may I respectfully request that I am contacted no later than 24 hours after delivery/collection of the cake so that I may assess the cause for complaint and a possible solution can be sought. If the complaint is relating to the quality of the cake then the cake (or part cake if it has been cut into) will need to be returned to me within 24 hours of delivery/collection in order for me to investigate the complaint. Wedding cakes are intended to be at their optimum condition on the day of delivery. To enjoy sponge cake at its best, it should ideally be consumed shortly after being cut to avoid it drying out ~ and in any case is generally best eaten within 48 hours of collection or delivery
Any formal complaint will need to be put in writing (email is fine) so that there can be no misunderstandings as to the nature of the complaint.
Dream Cake Designs appreciate your willingness to follow these provisions, and looks forward to creating a truly unique cake designed for you.